Thanks for spending time with your cat! If something isn't working, or you just have a question, we're here to help.
Email: [email protected]
We usually reply within 1–2 business days. To help us fix things faster, please include:
My cat stopped replying in the chat. What do I do?
Check your internet connection first — the cat needs it to think. If the connection is fine, close the app completely and reopen it. Still silent? Write to us at [email protected].
Can I change my cat's personality or the type of communication?
Yes. Open Profile → Traits to pick a different set of 3 traits, and Profile → Communication to change what kind of companion he is for you. Changes apply from his next message.
The cat says strange or inaccurate things sometimes. Why?
Your cat's replies are generated by AI. He tries his best, but he can occasionally get facts wrong or say something odd. He's a companion for fun and comfort — not a source of professional advice. If a reply feels inappropriate, please email us a screenshot so we can make him better.
Will my cat be okay if I don't open the app for a few days?
He'll manage — nothing bad happens to him, and he never blames you for being away. He might sulk theatrically for exactly one message, though. That's just who he is.
How do I delete my data?
Email us at [email protected] from the address linked to your account and we'll delete your account and conversation data.